Peace of Mind for Every Journey: A Comprehensive Guide to Facilities and Services for Passengers Requiring Special Assistance at Don Mueang International Airport Don Mueang International Airport (DMK) has enhanced its services to provide comprehensive care for passengers requiring special assistance, from arrival at the airport through boarding. Below is an overview of the key services available and important information you should know. 1. Preparing Before Your Trip: Who to Contact For maximum convenience, passengers are advised to notify their airline in advance at the time of ticket booking. Contact details for airlines and related services are as follows: Nok Air: Tel. 1318 | www.nokair.com Thai AirAsia: Tel. +66 2 515 9999 | www.airasia.com Thai Lion Air: Tel. +66 2 529 9999 | www.lionairthai.com Bangkok Airways: Tel. +66 2 024 5990–1 | www.bangkokair.com Airport of Thailand Ground Aviation Services Co., Ltd. (AOTGA): Tel. +66 2 535 3818 DMK Information Center (24 hours): Tel. +66 2 535 1192 2. Getting to the Airport and Parking Areas Don Mueang International Airport operates 24 hours a day and provides designated parking and drop-off areas as follows: • Drop-off Points (5 locations): International Passenger Terminal (Terminal 1) Level 1, Door 2 Level 3, Doors 2 and 5 Domestic Passenger Terminal (Terminal 2) Level 1, Door 12 Level 3, Door 11 • Reserved Parking Spaces (27 spaces total): Terminal 1 (Basement Level): 8 spaces (North side: 1, South side: 7) Terminal 2 (Level 3B): 17 spaces Service Hall Building: 2 spaces 3. Facilities Inside the Terminal Wheelchair Loan Service: Passengers may borrow a wheelchair by presenting a national ID card or passport at: Terminal 1, Level 3, Door 6 Terminal 2, Level 3, Door 11 Sign Language Interpretation Kiosks (TTRS): Installed at information counters to assist passengers with hearing or visual impairments. “SAWASDEE by AOT” Mobile Application: Allows passengers to check service information and make advance service reservations independently. 4. Regulations for Wheelchairs and Mobility Aids Passengers may bring personal wheelchairs or mobility aids on board free of charge, subject to the following conditions: Maximum dimensions (checked baggage): Length 140 cm × Width 140 cm × Height 100 cm Maximum weight: Not exceeding 85 kg Aircraft Boarding Assistance: Ambulift or High Lift vehicles are available for safe boarding and disembarkation, currently provided for Thai AirAsia flights and by AOTGA. 5. Accessible Public Transportation Services The airport provides accessible and comprehensive public transportation options for passengers requiring special assistance, as detailed below: BMTA Public Buses A popular option connecting the airport to central Bangkok. Bus stops are located at: Terminal 1, Level 1, Door 6 Terminal 2, Level 3, Door 8 Routes and fares: Route A1: Don Mueang Airport – Mo Chit 2 Bus Terminal (THB 30 flat fare) Route A2: Don Mueang Airport – Victory Monument (THB 30 flat fare) Route A3: Don Mueang Airport – Lumphini Park (THB 50 flat fare) Route A4: Don Mueang Airport – Sanam Luang (THB 50 flat fare) Taxi Services Available 24 hours a day for passenger convenience. Taxi Pick-up Points: Terminal 1, Level 1, Door 8 Terminal 2, Level 1, Door 15 Special Taxi Services: Accessible taxis and premium options are available for passengers requiring additional assistance or comfort, such as CABB and EV Taxis. Airport Shuttle Bus A free shuttle bus service between Don Mueang International Airport (DMK) and Suvarnabhumi Airport (BKK) is available for passengers with connecting flights only. Pick-up Point: Terminal 1, Level 1, Door 6 Operating Hours: 05:00–24:00 Rail and Other Transportation Options SRT Red Line: A fast and convenient rail option that helps avoid traffic congestion Public Vans: Route 555 and other air-conditioned van services App-based Ride-Hailing Services: Available via standard mobile applications Hand-Control Rental Cars: For passengers with disabilities who wish to drive themselves, DMK plans to coordinate with car rental companies to provide hand-controlled vehicles at no additional cost beyond the standard rental rate. Additional Information Facebook: Don Mueang International Airport – DMK

Bringing corpses/human ash into Thailand  Bringing corpses or human ash into Thailand does not require submitting an Import Declaration Form or Special Declaration Form. The Customs procedure involved is listed below: Importers present the following documents to Customs officers: The passport of a deceased person Air Waybill, original or photocopy The death certificate issued by the Royal Thai Embassy or Consulate in the country in which the person passed away Other related documents such as a letter confirming death issued by a hospital and a death certificate issued by a local authority in which the person passed away Customs officers release the corpses and human ash (and keep record of the release) with the importer signing in the pick-up document. Bringing corpses/human ash out of Thailand To facilitate the customs clearance process for the export of remains or ashes, the relatives/exporter must prepare the necessary documents to present to customs officials. It is not required to prepare an export declaration form. The exporter must present original documents and two copies of each as follows: Original and Copies of the Death Certificate: A death certificate issued by the hospital where the deceased was treated. (In cases of death occurring elsewhere, the incident must be reported to the local police where the death occurred for verification before obtaining the death certificate and the certificate of death.) Original and Copies of the Death Certificate: Issued by the local police station where the death occurred or a death certificate certified by the relevant authorities in Thailand (such as the district office of the locality where the death occurred). Original and Copies of the Passport. Original and Copies of the Certificate for the Return of Remains/Ashes: Issued by the embassy of the destination country. Original and Copies of the Air Waybill. Bill of Lading for Air Transportation. The exporter must submit the documents mentioned in item 1 to the customs officer at the customs service unit at the release port to account for the goods in the air transportation bill and proceed with the clearance. The exporter must record the details of the remains/ashes in the customs control registration ledger. Last update : October 8, 2018  Source : https://shorturl.asia/QF9sk Customs Care Center : The Customs Department, 1, Suntorn Kosa Road, Klong Toey, Bangkok, 10110 Fax : +66-2667-7767 E-mail : saraban@customs.go.th Call Center : 1164 For more information please contact. : Don Muang Airport Passenger Control Customs Office 222 Vibhavadi Rangsit Road, Sanambin Subdistrict, Don Mueang District, Bangkok 10210, Thailand. Telephone number : 02-6677000 (25-3325)

Last update: March 19, 2020 Source: https://shorturl.asia/4c7RW Customs Care Center: The Customs Department, 1, Suntorn Kosa Road, Klong Toey, Bangkok, 10110 Fax : +66-2667-7767 E-mail : saraban@customs.go.th Call Center: 1164 For more information please contact: Don Muang Airport Passenger Control Customs Office, 222 Vibhavadi Rangsit Road, Sanambin Subdistrict, Don Mueang District, Bangkok 10210, Thailand. Telephone number: 02-6677000 (25-3325)

"Living animals" are treated as restricted goods; therefore, an import permit from the Department of Livestock Development is required when passengers bring their pets with themselves into Thailand. Besides, they are not exempted from duty. Bringing Pets into Thailand with Passengers Documents required: Passport Pet Health Certificate Procedure: Passengers arriving at Suvarnabhumi International Airport and/or other international airports go through immigration checks and pick up baggage and pets The passengers take their pets and the documents required in item 1 above to the Suvarnabhumi Airport Animal Quarantine Station (AQS). Veterinary officials at the AQS will issue an import permit for the passengers if the pets meet the import permit requirements. The passengers present the import permit and their pets to Customs officers at the “Goods to Declare” channel, and make payment of duty and taxes. Bringing Pets out of Thailand with Passengers Documents required: Passport Certificate of Rabies Vaccination Certificate of Rabies Vaccination Procedure Passengers must submit an application for an export permit and take their pets for a health check at the AQS no more than 3 days prior to the date of departure The passengers present the documents in item 1 above and their pets at the AQS. Once the veterinary officials at the AQS have completed document inspection and animal health check, they will issue for the passengers an export permit as well as a Health Certificate, which will be required to be presented at related units in the destination country. Note: The Suvarnabhumi AQS is located on 1st Floor of the CE-1 Building, Free Zone, Suvarnabhumi Airport Cargo Clearance Customs Office. Source : https://shorturl.asia/XSDgR Customs Care Center : The Customs Department, 1, Suntorn Kosa Road, Klong Toey, Bangkok, 10110 Fax : +66-2667-7767 E-mail : saraban@customs.go.th Call Center : 1164 For more information please contact. : Don Muang Airport Passenger Control Customs Office 222 Vibhavadi Rangsit Road, Sanambin Subdistrict, Don Mueang District, Bangkok 10210, Thailand. Telephone number : 02-6677000 (25-3325)

Personal Effects means personal belongings which the owner brings with him/her for their own use or in their professions, for example clothes, books (of appropriate quantity) except motor cars, guns, bullets, and provisions. However, for liquor, cigarettes, cigars or tobaccos brought by the passengers themselves, they may be granted duty exemption by the Director-General of Customs, provided that their quantities do not exceed the following:  200 cigarettes or cigar of 250 g each or 250 g of all these multiple types however, cigarettes are limited to no more than 200 pcs. One litre of liquor Household Effects includes other goods than the personal effects, which are brought with the passengers in or out of the country. To be eligible for duty exemption, the importers are required to have owned, possessed, and used the household effects before they return to Thailand to resume residence and the quantity of the household effects is required to be reasonable. Examples of the household effects include televisions, refrigerators, air-conditioners, etc.  Criteria for Used Household Effects Duty Exemption Both Thai and non-Thai residents changing residence into Thailand are eligible to bring used/secondhand household effects into Thailand, in reasonable quantities, free of taxes and duties.  It is also required that the imported used/ secondhand household effects have been owned, possessed, and used in the country where the importers resided before returning to Thailand to resume residence. In case where the household effects are electrical appliances e.g. radios, televisions, refrigerators, microwaves, ovens, air conditioners, etc., only ONE unit each of such items is eligible for tax and duty free allowance. However, if it is the family change of residence, TWO units each of the items will be allowed to bring in tax and duty free. Any excess unit shall be subject to regular taxes and duties, and Customs will place the items that have the lowest rate of duty under tax and duty exemption. It is important that the used/secondhand household effects must be imported not earlier than one month before or not later than six months after the arrival of the importers. Under exceptional circumstances, Customs may extend the time limits for the importers. Nonresidents who change their residence into Thailand and Thai government officials who took up posts abroad and returned to their residence in Thailand are eligible to be granted duty exemption for their household effects in reasonable quantities as stated in item 1 above. Thai students or Thai government officials who pursued their study or study visit abroad and Thai people who moved to live abroad may import the used/secondhand household effects acquired abroad tax and duty free provided that they have owned, possessed, and used the household effects before they returned to Thailand to resume residence and that there is an evidence showing that they lived abroad no less than one year. Criteria for changing residence are as follows: Nonresidents : Nonresidents changing their residence into Thailand must be granted a non-immigrant quota as shown in their passports or Nonresident Identification Cards; or Nonresidents granted to work in Thailand are regarded as resuming residents in Thailand provided they have a one-year non-immigrant visa issued by the Immigration Department. In case where the non-immigrant visa has not yet been granted, either of the following documents may be accepted: The letter from the Immigration Department certifying that the nonresidents shall be granted an annual temporary stay in Thailand; or The work permit from the Department of Labor to work in Thailand for no less than one year. Nonresidents entering Thailand as an expert, specialist, or under a contract of government agencies are required to present the letter from relevant agencies certifying that such nonresidents are granted a non-immigrant visa issued by the Immigration Department and shall work in Thailand for no less than one year. Accompanying spouses of the nonresidents in (2) and (3) are regarded as resuming residence in Thailand provided the spouses have non-immigrant visas issued by the Immigration Department to stay in Thailand for the first 90 days. Thai Residents : Thai residents or government officials who worked or carried out a working visit abroad for no less than one year. In case where the Thai residents/government officials must return to Thailand before one year, evidence showing that the return is caused by the termination of contracts, reshuffle of positions, or early termination of working visits, is required. Thai residents living abroad under other reasons than those indicated in (1) for no less than one year are required to undertake a commitment that they will return to Thailand to resume residence.  Documents required: A draft Import Declaration A passport Nonresidents are required to submit the following documents: The letter issued by the Immigration Department confirming that an annual temporary stay is granted A one-year (or more) work permit issued by the Department of Labor The letter from a relevant government agency confirming that a non-immigrant visa from the Immigration Department is granted and that working period in Thailand is not less than 1 year, for those entering Thailand as an expert, specialist, or under government contracts Thai Residents are required to submit an evidence of changing residence e.g. a transcript, reshuffle of positions, termination of employment contract, etc. A Bill of Lading or air waybill An invoice (if any) A packing list or sale documents (if any) A permit in case of restricted goods An application for duty exemption Other documents e.g. a letter of power of attorney (if any).  CLEARANCE PROCEDURE FOR HOUSEHOLD EFFECTS: The importer/agent submits an Application for Duty Exemption, and all supporting documents to the Duty Exemption and Investment Promotion Sub-Division, Central Service Division of Bangkok Port Customs Office or the port of entry Customs examines the documents and the Application for Duty Exemption on the household effects. For the items not eligible for duty exemption, their duties will be charged like normal goods Customs returns the documents to the importer, and the importer/agent submits an Import Declaration and then proceeds to payment of duty and taxes (if any) The importer/agent presents the Import Declaration and the supporting documents at the Customs Service Division for the release of goods (like a normal case). Last update : October 8, 2018 Source : https://shorturl.asia/mXG6A Customs Care Center: The Customs Department, 1, Suntorn Kosa Road, Klong Toey, Bangkok, 10110 Fax : +66-2667-7767 E-mail : saraban@customs.go.th Call Center : 1164 For more information: Don Muang Airport Passenger Control Customs Office 222 Vibhavadi Rangsit Road, Sanambin Subdistrict, Don Mueang District, Bangkok 10210, Thailand. Telephone number : 02-6677000 (25-3325)