Don Mueang International Airport (DMK) has enhanced its services to provide comprehensive care for passengers requiring special assistance, from arrival at the airport through boarding. Below is an overview of the key services available and important information you should know.

 

1. Preparing Before Your Trip: Who to Contact

For maximum convenience, passengers are advised to notify their airline in advance at the time of ticket booking. Contact details for airlines and related services are as follows:

Nok Air: Tel. 1318 | www.nokair.com

Thai AirAsia: Tel. +66 2 515 9999 | www.airasia.com

Thai Lion Air: Tel. +66 2 529 9999 | www.lionairthai.com

Bangkok Airways: Tel. +66 2 024 5990–1 | www.bangkokair.com

Airport of Thailand Ground Aviation Services Co., Ltd. (AOTGA): Tel. +66 2 535 3818

DMK Information Center (24 hours): Tel. +66 2 535 1192

 

2. Getting to the Airport and Parking Areas

Don Mueang International Airport operates 24 hours a day and provides designated parking and drop-off areas as follows:

• Drop-off Points (5 locations):

International Passenger Terminal (Terminal 1)

Level 1, Door 2

Level 3, Doors 2 and 5

Domestic Passenger Terminal (Terminal 2)

Level 1, Door 12

Level 3, Door 11

• Reserved Parking Spaces (27 spaces total):

Terminal 1 (Basement Level): 8 spaces (North side: 1, South side: 7)

Terminal 2 (Level 3B): 17 spaces

Service Hall Building: 2 spaces

 

3. Facilities Inside the Terminal

Wheelchair Loan Service:

Passengers may borrow a wheelchair by presenting a national ID card or passport at:

Terminal 1, Level 3, Door 6

Terminal 2, Level 3, Door 11

Sign Language Interpretation Kiosks (TTRS):

Installed at information counters to assist passengers with hearing or visual impairments.

“SAWASDEE by AOT” Mobile Application:

Allows passengers to check service information and make advance service reservations independently.

 

4. Regulations for Wheelchairs and Mobility Aids

Passengers may bring personal wheelchairs or mobility aids on board free of charge, subject to the following conditions:

Maximum dimensions (checked baggage):

Length 140 cm × Width 140 cm × Height 100 cm

Maximum weight: Not exceeding 85 kg

Aircraft Boarding Assistance:

Ambulift or High Lift vehicles are available for safe boarding and disembarkation, currently provided for Thai AirAsia flights and by AOTGA.

 

5. Accessible Public Transportation Services

The airport provides accessible and comprehensive public transportation options for passengers requiring special assistance, as detailed below:

 

BMTA Public Buses

A popular option connecting the airport to central Bangkok. Bus stops are located at:

Terminal 1, Level 1, Door 6

Terminal 2, Level 3, Door 8

Routes and fares:

Route A1: Don Mueang Airport – Mo Chit 2 Bus Terminal (THB 30 flat fare)

Route A2: Don Mueang Airport – Victory Monument (THB 30 flat fare)

Route A3: Don Mueang Airport – Lumphini Park (THB 50 flat fare)

Route A4: Don Mueang Airport – Sanam Luang (THB 50 flat fare)

 

Taxi Services

Available 24 hours a day for passenger convenience.

Taxi Pick-up Points:

Terminal 1, Level 1, Door 8

Terminal 2, Level 1, Door 15

Special Taxi Services:

Accessible taxis and premium options are available for passengers requiring additional assistance or comfort, such as CABB and EV Taxis.

 

Airport Shuttle Bus

A free shuttle bus service between Don Mueang International Airport (DMK) and Suvarnabhumi Airport (BKK) is available for passengers with connecting flights only.

Pick-up Point: Terminal 1, Level 1, Door 6

Operating Hours: 05:00–24:00

 

Rail and Other Transportation Options

SRT Red Line: A fast and convenient rail option that helps avoid traffic congestion

Public Vans: Route 555 and other air-conditioned van services

App-based Ride-Hailing Services: Available via standard mobile applications

Hand-Control Rental Cars:

For passengers with disabilities who wish to drive themselves, DMK plans to coordinate with car rental companies to provide hand-controlled vehicles at no additional cost beyond the standard rental rate.

 

Additional Information

Facebook: Don Mueang International Airport – DMK